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Refund Policy

At My Impeccable Cleaning, we strive to provide the highest quality cleaning services. We value your satisfaction and aim to ensure you are happy with our work. If you are dissatisfied with our services, please review our refund policy below.

1. Satisfaction Guarantee

  • If you are dissatisfied with any aspect of our cleaning service, please get in touch with us within 24 hours of the service completion. We will promptly address your concerns and, if necessary, offer a re-clean at no additional cost.

2. Eligibility for Refunds

  • Refunds are considered only after a re-clean has been offered and performed, and you are still not satisfied with the results.

  • To be eligible for a refund, you must notify us within 24 hours after the re-clean.

3. Non-Refundable Services

  • Services that have been completed and accepted by the client without any complaints within the 24-hour period are non-refundable.

  • Partial refunds are not provided for services performed partially or with issues reported outside the 24-hour window.

4. Cancellation Policy

  • Cancellations made at least 48 hours prior to the scheduled service time will receive a full refund.

  • Cancellations made within 24 hours of the scheduled service time will incur a cancellation fee of 50% of the service cost.

5. Process for Refunds

  • To request a refund, please contact our customer service team at [Your Contact Information].

  • Provide your name, service date, and a brief description of the issue.

  • Our team will review your request and respond within 3 business days.

6. Refund Method

  • Approved refunds will be processed to the original payment method within 5-7 business days.

7. Amendments to Policy

  • My Impeccable Cleaning reserves the right to amend this refund policy at any time. Changes will be communicated to clients and updated on our website.

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Thank you for choosing My Impeccable Cleaning. We appreciate your business and are committed to providing you with exceptional service.

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